[Resolved]  Www.urdoorstep.com — Neither delivering the order nor refunding the money

Address:Bangalore, Karnataka, 560103
Website:www.urdoorstep.com

Hi, I placed an order no[protected] with urdoorstep.com. I am supposed to receive the order by 19th feb 2016. But have not received it yet. urdoorstep.com is NOT at all responding to any emails. I called them several times but no use.

Order Number : 3787619
Order Date : 18-Feb-2016
Payment Method : Credit Card
Payment Gateway : PAYU
Shipping Mode : Standard
Delivery Slot : 19-Feb-2016 [09:30 AM-12:30 PM]
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Complaint marked as Resolved 
UrDoorStep eRetail customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2016
UrDoorStep eRetail Customer Care's response
Dear Bala,

We apologize for the delivery issues, we will ensure that the order amount will be refunded to your account before 2:00 PM tomorrow.

The issue is escalated and we will ensure that this does not repeat again


Thank You,
Urdoorstep.com
Customer Care Team
Verified Support
Mar 07, 2016
UrDoorStep eRetail Customer Care's response
Dear Bala,

We have initiated the refund from our end and it will be credited to your account within 2 working days.

We appreciate your patience

The reference ID : 56dd710ccafef

For any concerns/issues kindly call us on[protected]

Thank You,
www.urdoorstep.com
Customer Care Team
Complaint comments 

Comments

I want to share my experience with ur doorstep.com all their customers who are eader to view this site:
I placed an order on 13 July for vegetables etc and it was delivered on 14 July 2016. The delivery boy hurriedly unloaded all the items and before even we could check he was asking for a signature. I believed that he had delivered all items in good faith and signed the delivery challan. But after he left when we checked up the stock, we found that two coconuts were missing. I made a complaint by e-mail and was assured that it would be delivered shortly. Again a few days before today I ordered some vegetables .plantains etc., & also submitted an online complaint with the order for supplying the missing coconuts. and it was delivered next day. surprisingly without the coconuts and also On checking the items, I found that the cauliflower had worms in it and wanted it replaced. The answer from the delivery boy was that it came from head office and therefore he was helpless.
From my above experience I don't think it is worth buying from this trader unless he improves the quality of products and has respect for customer complaints and finds a solution for immediate return of bad/unwanted items by returning the money on the spot
KR Dasharathi
Tatanagar bangalore

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    UrDoorStep eRetail Phone
    +91 80 4555 4666
    UrDoorStep eRetail Address
    Ground Floor, Novel Tech Park, 46/4 Garvebhavipalya, Hosur Road, Bangalore, Karnataka, India - 560068
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