[Resolved]  www.yatraonline.com — refund related to ref no [protected]

I tried to book Domestic flight ticket on 11.11.2018 through Yatra.com using SBI Credit card. An amount of Rs 7641/- was debited to my SBI Credit card account but ticket not generated and booking not confirmed. In spite of my several calls to Yatra they did not respond and not refunded my amount. On 20.11.2018 SBI Credit card raised invoice in which 7641/- is also included and I need to pay the amount. The payment gateway used is PayPal Yatraonline. The transaction was successful at payment gateway and yatra.com received that amount, but no responsive to my complaint. I request u to intervene and help me to get my refund amount. Regards
Nagaraju
[protected]
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Dec 29, 2018
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Nagaraju,

Greeting from Yatra.com!

We regret the inconvenience caused to you. We have received your query & would respond to you at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care
Verified Support
Nov 28, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Nagaraju,

Greeting from Yatra.com!

We would like to inform you that refund of INR 7641.00 has been initiated from our end. We will update you once it is processed.

Regards
Yatra Care.
Verified Support
Nov 28, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Nagaraju,

Greeting from Yatra.com!

We would want to inform you that full refund of INR 7641.00 has been processed from our end on 28th Nov 2018 in the same mode of payment ( Pay Pal ).

Regards
Yatra Care,
Complaint comments 

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Very bad hotel at Nuwara Eliya (Stamford Star Hotel) and at Colombo (Best Western). Buffet not available at Best Western

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