Xiaomi India — Adopter faulty in warranty but refused to serviced.

Address:

Gwalior, Madhya Pradesh, 474001

Hi Team,

I had purchased a redmi prime2 mobile from snapdeal at 21- Nov -2015, Its adaptor has been faulty.

I visited the Gwalior service Centre today 19-may-16 (ITDCL Tech Support S-5 2nd floor Golden estate nr SBI bank Jayendra Ganj Lashkar Gwalior M.P 474001) for replacement, but they refused to change or serviced by it, as they told me wiring smell is getting from adopter so we can’t replace or service it.

Again I called to customer care support service hotline number([protected]) for complaint the same, He contact with Gwalior customer care to ask why they refuse after 2 minutes hold he told me as confirmed by Gwalior service Centre your adopter is physically damaged, I told him again my adopter is not physically damaged there feedback is completely wrong then he told me put the adopter images on mail.
After that I told him please registered my complaint as your Gwalior service Centre feedback is wrong and provide me a complaint ID, still he refused to logged a complaint.

I request to you please take necessary action against your Gwalior service centre or customer care support for same, Need your urgent support as only 2 days remaining in accessory warranty.

Find attached adopter snapshot & bill copy for reference

IMEI Number- [protected]..

Contact number +91- [protected].