Xiaomi India — cash back not received after 6 months emi

Address:

100 feet road, Gandhipuram, Coimbatore, Coimbatore, Tamil Nadu, 641009

Sir/madam,

I had purchased a k20 mobile phone from mi authorised showroom in coimbatore under no cost emi 6 months option.

I have so far paid all the 6 emi instalments. But so far not received the cash back.

I am extremely disappointed and unhappy with xiaomi. Authorised showroom promised me that i will get the cash back of rs 919.16 after 3 months of the emi dues paid. But now 6 months of elapsed and still i have not received the cash due as promised by mi company.

I have contacted the authorised showroom by visit in person more than a month back and i met the store manager - mr kadhirvel. He said the matter will be taken up. Its of no use and i could not get any help from the authorised show room.

I request that the issue needs to be taken up on priority with finance team and the cash back be arranged to be credited to my citibank credit card account. I used this card for purchase of the k 20 phone.

I am giving below the citibank card statement details of deduction for the emi.

1st month - 14.08.2019 - rs 4032 + gst rs 25.04
2nd month - 01.10.2019 - rs 4153 + gst rs 39.22
3rd month - 30.10.2019 - rs 4153 + gst rs 31.54
4th month - 01.12.2019 - rs 4153 + gst rs 23.80
5th month - 01.01.2020 - rs 4153 + gst rs 15.96
6th month - 21.01.2010 - rs 4153 + gst rs 8.02

Total amount paid without the gst is rs 24797 + gst paid rs 143.62
Total amont paid including gst rs 24940.62

I have paid extra rs 940 over a period of 6 months. I have to get cash back rs 919 as per your bill. I am extremely disapointed. Being a senior citizen above 65, i had to visit your authorised showroom several times.

This subject matter is not being resolved by authosied showroom. Please take it up with your finance team and help me.

Narayanan ck
Cell no +91 [protected]
Mail id [protected]@gmail.com