Xiaomi India — charged twice the amount for one device, one by online and one by cash and not returning the amount back from 7/7/2018 to till date

Address:

Bangalore, Karnataka, 600049

Respected sir/madam, i am saravana kumar, from chennai. I am raising this complaint in regret. On 6/7/2018, i was tried to book redmi note 5 pro gold in mi.com.in (Official site of xiaomi smart phones) for rs. 11699 through online by using my debit card (The original cost of the mobile is rs. 14999. I had used my exchange coupon value for rs. 3300 (Exchanged my old phone). The transaction got failed two times, so then i went to cod option and processed the order and the order no is: [protected]. After an hour, i found that the amount rs.[protected]*2) is depicted from my bank account on the same day 6/7/2018. I had raised the complaint to xiaomi on the same day, that the amount rs. 23398 is depicted for those 2 failed online transactions. They assured me that my order is placed on cod option, said me that the mentioned amount will return back in 8 business days. I got the product on 8/7/2018 and paid rs.11699 by cash. The reference number of both the transactions are[protected] &[protected] and i received one failed transaction[protected] amount rs. 11699 on 10/7/2018. But i didn't received my 1st failed transaction amount rs. 11699 from 6/7/2018 to 5/2/2019 till date. When i enquired my bank, the bank said me that my 1st transaction is not failed. It is successfully transferred to xiaomi on 6/7/2018 through online for the same order no: [protected] (Which i placed by cod) and asked me to get back the second amount which xiaomi received on 8/7/2018 as because my transaction is successful, the order is successfully placed through online on 6/7/2018 itself, and the bank reference number is[protected]. I am struggling to get back my amount rs. 11699 from xiaomi from 7/7/2018 to 5/2/2019 (6 months). The bank doesn't received any fund amount rs.11699 from xiaomi from 20/9/2018 to 20/2/2019 (Till date) and insisted that, "one cannot initiate the amount on a successful transaction of a processed product order". The bank mentioned that the provided arn no:[protected] is the reference number of my transaction to xiaomi, dated 6/7/2018 for the order no: [protected]. The bank verified the arn no:[protected], the reference no is showing my invoice bill statement for the order no: [protected]. Sir, you can see the reference number:[protected] in the payu statement is successfully placed for the order no: [protected] on 6/7/2018 itself. Xiaomi charged the another amount rs. 11699 by cash on 8/7/2018 while delivering the product to me. The bank insisted me to raise the complaint to xiaomi by attaching all the statements proof provided by the bank, my invoice statement, payu statement to get back my amount rs.11699 charged on 8/7/2018 as cash. Kindly please do help me to get my amount back from xiaomi. I am tired and helpless sir, i am struggling to get my amount rs.11699 from 7/7/2018 to 20/2/2019.