| Address: | Bhopal, Madhya Pradesh, 462030 |
Case id[protected]
I am using MI 3S PRIME and facing recurring problems of heating. I have been visiting the Service center at Bhopal almost everyday since 28th march. Everytime they try to resolve the heating issue but the problem still persist.
I Have submitted the handset in the Service center since 1st April 2017 and i was assured that the issue will be fixed. On monday, 3rd april i got a call from service center for collecting the handset but when i visited there, they said it will take 1 week to solve the issue. On 7 April i again got a call from the Service center at around 6:25 pm that they have fixed the problem by replacing the mother board and asked me to collect the hand set. While collecting they told that they have fixed the heating issue and then they handed over the handset with the assurance that the problem will not recur. But surprisingly after using 5 minutes only, the assurance that was given to me was getting failed and again my phone started heating like fire.
When i informed them about this i was told by them(as well as you) that heating upto 50℃ is normal, so i am attaching here a screenshot showing that my phone heated upto 54℃ as a proof of the level of discomfort i am facing right now. And now they are refusing to take the phone back and get it fixed and so i was forced to take it back(i am also attaching the reciept as the proof). What else, now the speakers and the sim slots of the phone are not working which were perdect when i submitted the handset.
Now please tell me what should i do and who the hell will be compensating for the time, energy and money i spent by travelling 30 km daily?
Where, instead of the problem getting solved, now they have created another problem in the phone. And who knows what all other problems i am going to face in the future with this handset.
So, i am now asking you to please replace this handset because:-
1. The heating issue is still not solved.
2. Now the speakers are also not working which were working perfectly well before giving the Phone in the service centre.
3. Sim slots are not working.
4. My phone is still in the warranty period.
5. I have been troubled enough already.
Also, I am reminding you yet again that the service centre people and the service they are giving are both pathetic. They have no manners of speaking to someone and have no respect for the time and the discomfort the customer is facing(as i have already told you before).
Please take the action as soon as possible and i urge you yet again to give me a replacement of the hand set. Please dont force me to take any harsh steps regarding my rights as a consumer and i will definitely give the review in the social media about the product and services offered by you..
Was this information helpful?
Post your Comment