Xiaomi India — I m complaining about narayana complex mi care

Address:

512/35 janta colony rohtak, Rohtak, Haryana, 124001

Today I submit my phone regarding forget mi account password to Narayana complex Rohtak -FLEX care
That lady sitter over there first told me it will take 3-4 hours for fixing my problem and to come back and collect the device I said I won’t be able to come again coz of some problem than she said she will deliver it to my adress but till now she haven’t respond to my calls there way of handling costumers is very bad ..what should I do somebody help me or let them keep that device