Xiaomi India — installation issues and unprofessional

Address:	Indore, Madhya Pradesh, 452016
Website:	www.mi.com/in/service/online

I have purchased mi smart tv 43" inches from mi store online. I have made full payment at the time of delivery and its been delivered on 1st of nov my order number is[protected]. After delivery i spoke to 3 different people from the customer care and they all said that due to festival season it will take 10 days for installation. Despite of the 48 hours installation policy i have waited for 10 long days for installation and still they have not sent any engineer for the installation. Today morning when i contacted the cc they told me that their engineer has reported that the installation has been done on 3rd of nov dont know how they have hired fake people and now they are asking me to issue a new request for tv installation.
This is pathetic service from mi and i am really disappointed.
Moreover i spoke to cc superviso sheefali neema which is highly unprofessional and rude don't have the basic etiquette how to talk and said that do whatever u like to do and even did not mentioned employee id after rude behaviour. She said do speak to any higher authority in mi and you will receive the same reply. Her response was such that they have given the tv for free. There aftersale service is pathetic and i am gonna return the tv now. I will take required legal steps against you and will give the same reviews on all the platforms so that these guys dont make fool of others. Beware dont buy anything from them.