Xiaomi India — issue in panel of mi tv x pro 55 inches

Address:sparsh aura A103, opp silver flora, swaminarayan park area, vasna, Ahmedabad, Gujarat, 380007

My panel is showing scratches in one side and looks like that it hits by something although the outer glass is untouched without a single scratch. When i lonuged a complaint today about same i got service engineers visist schedule for tomorrow but somehow he just visited and saying that it is a physical damage. I showed him my invoice where it is mentioned that one year product warranty and additional 1 year panel warranty. He is telling me yhatit is not covered under warranty and the cost of replacement is rs 37000/- whereas the total cost o[censored]nit is rs 39240/-. Now i am trying to connect customer care but they are also not in reach.
Guide me where and how to process wither i will go the the grievanve cell of mi or i will approach consumer court.
Hope for the positive reply
Regards
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worst company and worst service support.. have gone through same issue in my MI LED 43 inch TV... no replacement ..no proper solution...

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