[Resolved]  Xiaomi India — mi 5 phone gps issue - service center not giving fixed phone even after many promises

Address:Pune, Maharashtra, 411045
Website:www.mi.com/in

Mi internal incident id :[protected]

Phone issue is with mi technical team from (18 nov 2017) 19 days. I have been told many times that my phone is fixed. First by local service center who called me and then refused. I was informed on 4 dec by mi customer support that phone is already fixed and "under observation" for 1 - 2 days. I am being lied about the phone from day 1 by mi.
Today they refused to admit that the phone is fixed. They say that phone is still being repaired. Please see email saying phone is fixed in attachment. I was told multiple times by mi support that phone is fixed.

I am without phone from 20 days now. And mi is just extending the deadlines continuously.

If mi is not able to fix the phone from so many days, why are they not replacing the phone? My phone was submitted within warranty period. I cannot wait anymore for the fix and i am already fed up by continuous lies by mi support and staff. I need my fixed phone or replacement rightaway.
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Dec 13, 2017
Complaint marked as Resolved 
Phone was provided to me After 23 days with all major Parts replaced. It's working now.
Dec 07, 2017
Updated by sunilkparida
No response yet from MI. They are still not ready to commit any deadline for the fix. they are asking me to wait indefinitely even after 20 days.
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