Xiaomi India — mi led smart tv 4a - no display in two weeks

Website:

www.mi.com

I purchased 43 inches MI LED SMART TV 4A via Flipkart on 15 March 2018.
Order ID: OD[protected]. Paid Rs. 22999

The much touted limited number button remote couldn't search signals from AIRTEL SET-TOP BOX.
Xiaomi had claimed that they had revolutionized TV industry, by coming up with a smart tv that can sense signals from any set top box used in India. That their simple remote can handle all channels required.

I learnt it the hard way that their claim was bogus. I was forced to use two remotes - one for switching on and selecting the AV mode and then I had to use the AIRTEL SET-TOP BOX REMOTE for selecting the required channels.

On 31 March 2018, current supply to set-top box went off, due to failure in one phase of current. With that simple incident, the entire booting system of TV collapsed.

Next time, when I turned on the TV, red light blinked at the sensor point; but the screen remained dead. No display. No possibility of rebooting.
Not even a small sound. PATCHWALL just failed to appear.

Keeping the TV dead for the past four days.

I raised a complaint on 1 April 2018, in Mi.com WEBSITE.

They gave the ref. No. WOIN[protected], promised the technician would call and set it right in the next 24 hours.
Nothing happened. I rang up the helpline: [protected]. Call centre executives speak politely but nothing indeed happened. Every time they promised the same thing: Technician would call you in the next 24 hours.

They wouldn't give any idea of who the technician might be; which is his contact number; through which agency do they operate in chennai.

Call centre people appear to be in Bangalore. Every time they promise yet another reminder given. But no call ever comes back to me.

The TV was running just for 13 days.
Replacement facility from FLIPKART could be taken only within 10 days.

Badly caught now. Nothing can be done. Warranty of 2 years exists only in papers.