Xiaomi India — mi makes false promises

Address:	Chennai, Tamil Nadu, 600082
Website:	NA

I am raising this concern out of complete frustration i have gone through from mi & dealer where i bought my tv. Please find my details below.

Product name : redmi tv 4a 32 (Serial number 16938/[protected]
Dealer name : 2020 mobiles (Deal id cs[protected]
Invoice number :[protected], order id : [protected].

Let me give you a brief description of the issue. I made online purchase of the tv in bajaj finserv app and to my surprise it got delivered within an hour. I was so happy for the speedy delivery but that didn't last long.

I called the dealer and the person (Name : vasanth, ph - [protected]) he said he placed the tv installation on nov 9th 9-12 slot. But then i agreed due to diwali leaves. I told him to update my number as the primary but then he said he will let me know once the technician from mi calls. I somehow agreed and waited till nov 9th. I called him again (I. E today nov 9th) but he said he didn't got the call.

I reached mi customer care and inquired about it. They said the call was attempted on nov 7th in the afternoon but the mobile was switched off and then they cancelled the request. Now it has been rescheduled to sunday. I would like to know what has happened in my case and hear from mi & dealer.

Mi : when the request to installation of tv was scheduled on nov 9th then why the call was made on nov 7 for no reason. If the mobile was switched of why the call was not made after that. How the customer know that the technician ill give a call back in the holiday to confirm the schedule when there is an appointment scheduled already.

After many unpleasant conversation on nov 9th i have been promised that my tv will be installed on nov 11th between 3.00 pm - 6.00 pm ist.

The funny part is i have received a message from mi to confirm the schedule today and got the otp. And also received a message with the technician number.

I got a call in the afternoon (Nov 11th) from the technician and he confirmed that he will come to install the tvand wants me to keep 400 rupees ready for wall mount (Lol.. They will be very careful with the money)

I have been waiting till 4:30 pm (Which lies between 3.00 pm to 6.00 pm ist). I tried reaching the technician and with no surprise the number isn't reachable (Well done mi!!!).

I have no options left i called the customer care to inquire about this and shocked to know that the technician already updated that the tv installation is rescheduled to monday nov11th on friday (I. E yesterday). I literally felt like being fooled by mi now.

I completely blunt now which is correct. The messages which i got or the information from mi? Which one is correct???/ please clarify.