Xiaomi India — mi mobile exploded

I have redmi note 4 mobile and kept it on charging for 2-3 hours, when i check my phone then not even single percentage charge was showing then i opened back cover and it started fuming and burning then i threw my phone because i got panic. I tried contact to customer an submitted my phone to service center and they are saying it is customer induced damage so they will not help me..
My question : why is this customer induced damage? If for his safety custome r will definitely throw his phone and this response is very sudden.

Please look into this matter.
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Feb 06, 2019
Updated by nehamis333
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