Xiaomi India — mi protection for note 4

Address:

Ludhiana, Punjab, 141010

I purchased online from mi store redmi note 4 on inv. No:[protected] date 9-th feb-17 against order id [protected] with mi protection. since i faced issue of mic from begninging i contacted to mi service center thats why its mic repaired via mi autorised service center in ludhiana punjab, all the activities are recorded there. Now touch screen of my phone is damaged, and timely reported to mi protection team, and phone was with them since 12th nov-17, yesterday mi protection called me that your insurance claim is rejected because i have not updated iemi number to mi protection. First of all i took insurance of mobile handset through mi only along with mobile purchased, i did not know realy that iemi number has been chnaged when it is repaired from mi service center, and if it was changed it should be informed only via mi protection & mi only, i never given any iemi number and i am layman i know only that emi number which is in my mobile handset box, i am not an expert and neither ware that when iemi number does. it is duty of both mi & mi protection team that if anything is changed they should update their records, i did not repair it outside of mi, i honestly provided all the required things. I would like to request you to understand from customer point of view when mi is having tie up with insruance company. There is no negligence from my side, hence please do the needful. Only on the basis that i did not provide changed imi number to mi protect insurance claim can not be rejected because mobile was repaired only by mi autorised service center during warranty period, and i was not aware anything about iemi number, and it should not be expexted from customer. Hence please understood the customer and repair my handset under insurance. I did not make any fault even i am bearing too much inconvenience from mi side since i purchased this mobile handset firstly mic of the phone was not good since purchase date and it is repaired two times and took approx 25 days in repair, secondly again i am facing issue in mobile protection, while i did not contravene from my side. On clerical side and which is just imposed by protection team, insurance cannot be rejected. I purchased mobile handset not iemi number and it is purchased from mi not from insurance company after purchase, why mi take tie up with insurance company if customer is facing these of issues, when i took mi protection that time also i did not provide any information. Request you to resolve the issue at priority.
I purchased mi protection from mi official site online with mobile purchase and never given any information, mi protection taken about my information from mi, then why asking me now, this is the responsibility of mi to update the information himself, we are liable to inform when mobile handset is repaired outside the mi, and we do not have proper documents of mobile purchase. Mobile never repaired outside, there is no negligence of customer side