Xiaomi India — mi service centre not solve my redmi 4 problem in warranty

Address:

Thrissur, Kerala, 680586

I was purchased a redmi 4 (3gb/32gb, imei1:[protected], imei2:[protected]).in 2018 january the phone show a problem. The problem is call disconnection during the call time and it shows a message "mobile network is not available". Then in the 2018 april 1st week i was consult the thrissur (Kerala) mi service centre thrissur mobile care. And they reinstall the software. But the problem is not solved. Then i was consult the thrissur mi service centre then they collect my phone. After one week they call me to collect the phone. Then i was collect the phone from service center on 10/5/2018. But the problem is not solved. And after mother board replacement it shows some additional problem. The phone not produce the sound and it shows head set symbol in full time. And after mother board replacement the phone is not full charged. Then the next day (12/5/2018) i was visit the service center then they collect my phone. After 3 hours they give the phone. But the problem is not solved. Then i was visit the mi thrissur service center on 14/5/2018. And they collect my phone but they could not give the job sheet they only give the collection slip. And then i call the mi customer care then the customer care executive told me they can't do anything without job sheet number. Then i was visit the thrissur mi service centre and the service ceentre manager they can't do anything then i was call the customer care from the service centre and the customer executive talk to the service centre manager. And they told me they sent the job sheet through the mail before 14/5/2018 4.00. P. M. Then the customer care executive told me mi customer care executive call me before 14/5/2018 4.00. P. M. But i can't get response (Call, mail, message) from mi till this time. Then i was call mi customer care on 14/5/2018 7.00. P. M and the customer care executive told me they can't do anything then they connect the call to floor manager mr. Santhose. Then he told me they solve all problems within 24 hours. And he also said that he definitely call me back a call within 24 hours. But i can't get any call from mi till this time. I was visit thrissur mi service centre "thrissur mobile care" in 9 times but they don't solve my phone problem and they increase the phone problem. Now the phone is in dead condition. So please take some legal action to mi company and thrissur mi service centre "thrissur mobile care". I am also attach collection slips from the service centre.