Xiaomi India — mi tv 43 pro screen problem

Address:

533003

Just 2 hours before my tv was not worked. The lines was appearing on the screen. Then immediately i have made a complaint and technician called me within half an hour. He asked me to send a snapshot and i did the same. Again he called me and said it was a physical damage so you have to pay for screen cost. Then what i replied, first you visit and see physically then make a report. He was arguing with me like no need to come. Simply he closed the request. Without seeing physically how could close a complaint. I had a bad experience with mi staff.