The Mi TV Stick and the Mi Smart Speaker that I ordered was delivered yesterday. I went through a painful setup process, then found that the TV stick does not at all work well. It is quite slow, and completely stops responding sometimes (I had to unplug it to reset the device as it wouldn't do anything whatever key I pressed on the remote). It also loses connection to the Smart Speaker. Restarting the TV Stick did not do anything, and the only way to get it to connect finally was to unpair and re-pair it. I want the sound through the speaker, which is why I purchased it, not through the TV.
I called customer service and they said they would not ship a replacement even if I sent back the one I have, and that I need to take it in to a service center. I told them that I don't want to do given the COVID pandemic but they said there was no other option.
I asked if I could send some feedback about the company given that my experience with the 55 inch TV I bough has also not been great, and apparently there is no way to submit feedback. They said to submit a product review, but there is no way to do that on either the web site or through their iPhone app.
All in all, a terrible experience so far. Was this information helpful? | 
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