Xiaomi India — mobile handset charging for repair / not repaired under warranty

Ruhul Patel

from Delhi, Delhi

Address:	Ahmedabad, Gujarat, 380001
Website:	www.mi.com/in/service/repair

Redmi 3s prime mobile purchased through online amazon india on 03.02.2017. Imei no. [protected] invoice no:[protected] this mobile was used under normal working conditions.in may 2017, the mobile has stopped working instantly. Repaired by mi service center at vadodara gujarat under warranty terms. The same problem happened to the handset in sept2017, submitted for repair : job card no. Sldin[protected]. Company refuse to cover under warranty and demand the additional charges. Company make the cheating to the customer. Company is not giving the proof for the damage.

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Oct 09, 2017

Updated by Ruhul Patel it is a shameful and very surprising matter for me as a customer, to trust your organization.
I would like to brief you about the incident first.

The REdmi 3s prime mobile has stopped working 11.09.2017
I have submitted it to the Mi pick centre Dahod
on 14.09.2017 i got the message from your service centre about non-warranty and estimate for repair of 6395/-
i have asked how the warranty is disqualified for the said mobile.
I have denied to repair my mobile and asked return it
Unfortunately I have not got any satisfactory reply from your side
I have called so many time and e-mail so many time to the company but again unfortunately no satisfactory response found.
I have submitted my complain to the Customer Forum for the Justice.
From customer forum I got the suggestion to submit the mobile to another authorized service center.
in this Today response, I have gone to the pick mi center Dahod, and collected the mobile without repair by paying Rs. 200/- for
customer handling charges.
I have tried to Switch- on the Mobile, and found it is working. I have reported the matter to the pick mi center dahod officials.
he has confirmed me that the mobile is returned without repair.

Now the questions arise to the service engineer who has inspected the mobile and reported a liquid damage
and given the chargeable estimate of Rs. 6395/-

Whether He is a qualified person or not? what he has inspected? or the company is cheating to the customer??
is the service cener is reliable? is the company is truly serving the customer ???
So many questions??????? is the company is fraud or cheater?????
.
I am sending the proof of the status of the working mobile

Oct 09, 2017

Updated by Ruhul Patel liquid damage report from tjhe company ...a fraud and cheater onee...

Oct 09, 2017

Updated by Ruhul Patel the mobile which is declared as DEAD BY THE SERVICE CENTRE is working fine
without doing anything ...MURDA QABAR SE JINDA HOKAR WAAPAS AA GAYA!!!