Xiaomi India — mobile phone service complaint - mi-karamana

Address:

First Floor, Vijay Tower, Nh Road, Killippalam, Karamana, Thiruvananthapuram - 695002, Thiruvananthapuram, Kerala

I accidentally dropped my one month old redmi note 7 in pool and iimmediately switched off and dried it for 24 hours. On 6th march 2019, i switched on the mobile phone. The mobile got switched on and i was able to navigate to different screens. But the mobile was getting rebooted frequently and water was detectable in the screen. I immediately took it to service center. I showed the complaint and surrendered mobile for them to check. They told me mobile might be flashed and data might be lost. I said okay. Evening i got a call from service center saying that it will cost 11300 to fix the issue. Actual cost of mobile is 12000. So i told them not to repair and i will come to service next day. So today (7th march 2019) i visited the service center and they told me mother board, battery, display etc is gone. When i checked the mobile, it was not even booting now. When i surrendered the phone it was working and i believe even battery was fine because i was able to reboot the phone even after 24 hours of time spend for drying. The service center technician has completely destroyed my phone. I admit it was having issues. But now the phone is completed dead. I am totally disappointed and frustrated with the service.