Xiaomi India — My front camera issue not solved

I bought Redmi note 10 pro max mobile phone from Amazon on 27/7/2021. I had no issues all these years. Suddenly, from 18/2/23, my front camera froze and stopped working. But my rear camera was working properly in the default camera app. The camera is totally not working in any other third party apps. So I Googled regarding this issue. There I came to know that Redmi Support India have themselves tweeted officially on their page on September 2021 stating that Redmi Note 10 pro/pro max phone were getting crashed after their Android 13 update. But I never knew this before. I got scared after reading this as I had updated my phone to Android 13.0 during the 1st week of February. They have also mentioned that as it was their mistake they would rectify it by doing the service of the phone for free of cost. I have the same problem now, as they have mentioned, after this update. So I went to their authorised Service center in Anna Nagar. They told me that my extended Warranty period of 18 months, due to this issue, was over 20 days before itself it seems. They are saying that the phone's motherboard is damaged, so front camera, depth and wide angle are not working. They said that they will reach out to the headquarters through Email about the Warranty Extension. They said that they would revert in 2 days. But after 3 days we called them. They said that it's damaged and extension cannot be given. So the bill rate is given to us as ₹12, 000. They told if we wanted the services we have to pay the amount or else should pay ₹118 and get back our phone from them. So paid ₹118 and got back our phone. But we don't know if they even had opened the phone Or not. Simply had our phone and also got their part of money without doing anything. My phone costed me around ₹19, 000 but now they are asking for₹12, 000 for the Motherboard itself. Every phone have different dates in updates. If they have to give service it should be fair and square for everyone. Kindly help us in this issue.
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