[Resolved] Xiaomi India — need help regarding mobile service issue

5283

from Visakhapatnam, Andhra Pradesh

Address:	583123
Website:	www.mi.com/in

Mobile(red mi) charging issue under warranty period. service center opened panel after seeing water indication litmus paper, he said mobile doesn't cover under warranty due to water exposed.
indeed i didn't expose to device to any water related, more ever there are 2 indicators one has changed color and other didn't. he said we "don't know those all" despite he is technical person therefore i raise a complaint to customer care after 4 days they said we couldn't help you & said service center decision is final
complain id of customer care:[protected]
client number: [protected]

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Sep 15, 2017

Complaint marked as Resolved

I called to their customer care and chat with them clearly my concern with photo of mobile and provide IMEI number.they finally said we are not responsible for any of those and also said service center decision was final. customer care number :8067486601 reference chat number:170912000975 email id: [email protected]