Xiaomi India — note 5 pro, i'm complaining about the service centre in kollam, kerala, india.

I purchased this phone before 5 months from mi shop. The phones board damaged while charging because of short sarcute. I went to this kollam crevice centre for service. But they told me to get the bill of purchase. I told them the bill is not need for direct purchase handsets. But they denied my words then i return to my home to take the bill and when i came back in my motorcycle heavy rain and my phone box is get wet. Then i i came back to the center another staff came and told them that bill is not required for this type of purchasings and the took the phone for checking. And came back and said it doesn't get any warranty. Because the phone is have water in it. Please tell me who is responsible for all of it. If they check the phone first time then i get that warranty for sure. If they don't know about the direct purchased phones service procedures then then why they open that crevice center for servicing. This is cost me 8000 rs.
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