Xiaomi India — ordered phone not received till now

I am prasanna r from coimbatore, i ordered redmi note 5 pro on october24th. My order id: [protected]. Till now i have not received the product, i dont want the service anymore. I cant cancel my order as it says the order is locked. Pls revert my money back immediately. I have raised the compliant so many times. No one except customer care is just talking to me. No action has been taken till date..
Pls get this issue resolved and stop harassing your customers.