| Address: | Mumbai City, Maharashtra, 400067 |
Hello team this is sohan patil, i am your mi note 4 user, few days back i was facing display problem it goes dark blank, so i visited your ghatkopar service center for the same on 20 dec 17, they took phone and did software update and gave me back saying it was software problem which is solved after few hours it was again going blank
On my second visit they took my 3 hrs and changed display and said it was display issue so we changed it, i took phone came back and after few hours it again gone blank
On my third visit they asked me for 2 minutes and took 2.30 hours and told you need to keep phone with us for 2 days for under observation and told me to come after 2 days.
I came after 2 days it was my forth visit to the service center
I came after 2 days on 30 they said sir we have again changed your display and it was side button problem, i was thinking that they have already changed it before so why it is been changed again, i just came out from the service center and found same problem again i visited store told to manager that it is not working he said give me 2 minutes and in front of me only he told to his engineer to change motherboard and again took 2 hours and asked me more 2 days and said after that you will not found any problem and told me to come on monday any time
I did my night shift as i have night shift only and all the days i have visited i came from my shift only it's gets over at 7 am and i use to wait till 10.30 as my home is bit far, came on monday and swa service center is closed i asked security guard he told it will remain closed only, i called your hotline number and got to know it's closed today and he suggested me that you should call and come when service center manager told me to come on monday, is it compulsory to call hotline number and ask?
When manager knows that they will be closed on 1.1.18 then why he called me on a same say to take my mobile?
Interesting thing to share with you, i did complaint to hotline and they told i will forward it to higher authority and you will get call from them, when i receive call i told the problem, at that time i got to know that i have visited service centre on 20.12.17 for the display problem and they did software update and it is delivered on the same day, when my phone is still in the service center only, as per her information i have visited once only when it's my 5th visit, they haven't changed your display when it is changed twice as per service centre manager, i am sure they are doing some fraud as i got information from bangalore customer care that display is around worth rs.3000 and without any updation they cannot do it, when my display is been changed twice how they did it? Which display is been used for my mobile? They are making fool to all people and mi as well, my phone is still in the service center as i didn't got time to go today.
I trust i will get reply soon and phone as well in a good condition.
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