Xiaomi India — Poco X2 faulty update from company

I have purchased Poco X2 on 13.02.2020 and due to a faulty system update version 12.5.6 from the company my phone's camera went dead.
I have submitted my poco x2 at the service center on 31.01.2022, and my job sheet no is - WXIN[protected], and I have also lodged a complaint no- WOIN[protected]. I had been told at the time of depositing the mobile at the service center that either company will give me new poco x3 Or repair my phone free of cost, but now they are telling me company will give me poco f1 Or u have to repair poco x2 ( charging money). This is highly unprofessional as poco f1 is outdated and the specs don't even match with poco x2. 
I have contacted the service center and customer care no of times and requested them to solve my issue, but the company is just delaying my case and not solving.poco is harassing it's customers and looting thier hard earned money through various means.
So I want to request (any one) 
1. Give me repaired poco x2 free of cost
2. Give upgraded higher version than poco x2
3. Give me the purchase amount of my poco x2 back. 
My contact no- [protected]
My email id - somjit.[protected]
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