It's been almost a month phone since I submitted my Poco X3 Pro to Mi Service Center located in Nehru Place, New Delhi(submitted on 17th January 2023) and I still haven't received the device or any update regarding the repair status. The Service Center don't have the parts nor are they are also not ready to replace my device and there are many cases where the issue is persistent even after replacing the entire motherboard. If Poco India doesn't have enough resources to repair such faulty motherboards manufactured by them it's not my lookout why would the customer suffer due to it. I contacted Service center number and they hung up on me saying that the part has not yet arrived and I will be informed once part arrives or repair is done. Also when I tried calling back they just repeated the same thing again that I will be informed once repair is done or part arrives. They also told me that they have escalated the issue so that the part arrives early, by an email but still the issue isn't resolved.
I also got a call from MI saying that they are investigating the issue and they will look into it. this could have been done when I submitted the phone.
I've started to challenge this unfit professional misfit through legal framework as the Poco support is just extending timelines upon timelines and vaguely answering without any confirmed date and update. Was this information helpful? | 
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