Xiaomi India — QLED 75" TV - Incompatible and Incapacitated Wall Mount and Installation by MI

Address:

Bengaluru, Karnataka

Wall Mount & installation - Poor & risky for 75 inch MI QLED TV - MI has not yet manufactured wall mount for 75" TV. They have supplied wall mount at Rs.500 which is actually meant for MI TVs having size up to 65 and have installed this small wall mount for this huge & heavy 75" TV. A Premium and Heavy 75" QLED TV is Wall mounted by MI Technician on MI's lighter Wall mount meant for 55"/65" TV.

As per the specifications on MI Store, the maximum weight bearing capacity of this MI wall mount is 30 kgs whereas the weight of TV is 31.10 kg. What if TV falls in due course? Who should be held responsible? I have taken the matter with MI's Xiaomi Customer Service several times but every time they respond with something else that your TV is covered under warranty, do not worry, we are not responsible for physical damages, etc. You coordinate with the technician & lodge a request for reinstallation and that you need to pay the charges for the same.

My question is that when incompatible & incapacitated wallmount has been supplied by MI and also installation has been done by their technician only, then they only should change the wall mount and reinstall at their cost. On this aspect, If the TV falls off and gets damaged physically, even warranty would be of no use.

MI 75" prospective buyers should take care of this wallmount installation aspect as once installation is done, the company does not address this issue; i.e. they have not yet manufactured wallmount for 75" TV and are supplying those available in stock i.e. which are for TV size up to 55"/65".

MI, ARE YOU READING THIS & WILL CORRECT FOR EXISTING & NEW BUYERS AT YOUR COST?