Xiaomi India — Redmi 3s gold 16 g complaint no.:[protected]

Address:Jalandhar, Punjab, 144003
Website:www.mi.com/in/redmi3s/specs

To
Tvs electronics limited
C/o: dhl, 4th floor, plot no 193-197&254-258
137&248-249 jigani link road, bommasandra industrial area,
Bangalore-562106. { customer support: service.[protected]@xiaomi.com}

Subject: request to take back your mobile (redmi 3s gold 16g) having over hyped specifications and refund the entire money of rs.6999/-.

(complaint no.:[protected] dt.08/11/2016 at your customer hotline:[protected]
Dear sir,

Yesterday (i. e. 07/11/2016), i got delivered a redmi 3s gold 16g mobile against my order no.: [protected] placed through mobile app of mi (xiaomi) bearing invoice no:[protected] and invoice date: 02 nov 2016 (copy attached).

But i am very fed up with the performance of redmi 3s gold 16g mobile as it is not according to the quoted specifications, also given on your website - www.mi.com/in/redmi3s/specs/

At your website page www.mi.com/in/redmi3s/ it is stated as follows:
"all comparisons to other smartphones are made with mi products."

But in comparison to intex-cloud s9 that i have, i felt that following specifications of redmi 3s are faked and overhyped :-

1. 13mp camera: its performance on full screen 16:9 with high picture quality is not superior than 8mp camera of intex-cloud s9.

2. display (1280 x 720 resolution): its display screen's pixels density is lower than 294ppi as compared to 267ppi of intex cloud s9. it may be easily checked while reading any e-news-paper.

3. network speed: at the same place and same network of jio, as compared to other mobiles it shows full tower signals with less internet speed, while other mobiles shows less tower signals with better internet speed.

4. i have also noticed overheating issues with this redmi 3s especially while charging.

I have also submitted my above complaint vide no.[protected] dated 08/11/2016, telephonically, at your customer hotline:[protected] to mr. piyush.

So, once again, it is kindly requested to take back your above mobile (redmi 3s gold 16g) having over hyped specifications and return my money of rs.6999/-.

Yours faithfully,

Gulshan kumar
260-new deol nagar, jalandhar-144003, punjab
#[protected]
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Nov 10, 2016
Updated by gulshanplrs
Please look into the matter and reply soon.
Nov 17, 2016
Updated by gulshanplrs
It is again requested to Consumer Forum and XIAOMI Mobile dealer to please look into the matter and resolve the problem.
Dec 27, 2016
Updated by gulshanplrs
Till date I did not get any reply from XIAOMI Mobile.
It is again requested to Consumer Forum and XIAOMI Mobile to please look into the matter and resolve the problem.
Complaint comments 

Comments

I had purchased a Mobile of Xiaomi MI4I on 06th September 2015. In this mobile there is no Volte support and 4G is not supportable. While purchasing this mobile it was said to me that it support 4G.
I am sorry to say that I was fooled by the compnay.
Please refund me my cost of mobile.
I recieved the phone Redmi 3s prime ordered from xiaomi websitebduring diwali sale on 25th nov. Since then, I am facing a problem in my phone that is gets heated up very quickly. Specially during the calls, the phone is getting heated up. While working continuously on phone for more than 5 minutes, the problem is faced. Please help solvong it.

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