[Resolved] Xiaomi India — redmi 5 , radio off issue

svverma01

from New Delhi, Delhi

Address:

122004

Dear Sir/ Madam

I have purchased Redmi 5 from amazon.com (Dharshita Ashiyana Pvt Ltd as Seller) on 19 June 2018.

It was working perfectly fine, suddenly on 4 July 2018 we couldn't call or receive any phones on that number. It was found that during it shows RADIO OFF and notice to make aeroplane mode off.
We have checked and called Customer care as well to inform the issue. Did everything they told us to do, but it never become normal.
On 8th July 2018 we took phone to MI Service Center, Sohna Road, Gurgaon and still it is not alright.

We will like to have its replacement or refund for selling such understandard product and harming the communication with the near and dear ones as SIM card was changed to match redmi requirement.

Regards
Sadhana Verma

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Jul 19, 2018

Complaint marked as Resolved

Service center has changed complete machinery. Checked at there ends first before informing to collect the phone.

Jul 13, 2018

Updated by svverma01 Dear Sir/ Madam

I have purchased Redmi 5 from amazon.com on 19-June-2018.

On 4-July-2018 it started having issue of not coming out from Aeroplane mode because of which no calls can be received or make.

Called Service Centre online on 5-July-2018, informed to do some procedures, including Factory Reset. Did all but problem persisted.

It has been given to Service Centre for repair on 9 July 2018 and till date it is pending from Service Centre. They are unable to diagnose and also not informing of any alternative for that.

Such a new phone has been sold with such bad quality is not the expectation from Branded Company.

Requested to place repair/ replace or Refund within known and reasonable time period.

Regards
Sadhana Verma