Xiaomi India — redmi 7 eclipse black 3gb+ 32gb

Address:

Kolkata, West Bengal, 700107

I, ajit kumar hait booked one red mi 7 eclipse black 3gb+ 32gb on 1.7.2019 under order no. [protected] using mi website. Following the order i was given a tracking code xmic[protected] and promised to deliver through ekart. Accordingly, ekart deliveryman phoned at about 1.43 pm today (4.7.19) and came for delivery at about 1:48pm. The payment of the item was on cod basis and part of the payment was using the exchange coupon earned by exchange of old mi mobile. He asked to provide the old mobile and accordingly was given. He verified the imei number using the mobile. Thereafter he examined the mobile and said that this mobile is not exchangeable as the battery is weak. Then he went back without delivering the item that was booked under the said order.
I submit the following :
1. As per the details given on the website of mi :
What are the checks that will be conducted by the delivery person who will be delivering the new device and picking up the old device?

A. Brand and model of the old device matches the declaration provided by you at the time of purchase of the new device.

B. The phone switches on and should be in switched on mode for a minimum of 30 seconds without connecting to the charger.

C. The imei of the old device, provided by you, at the time of purchase of the new device, is correct and there is no mismatch.

D. Screen should not have any cracks, visible lines, spots, water damage, discoloration and it should not be coming out from edges. Body of the phone should not have any crack and there should not be any button missing from the phone.

E. There should not be any crack/dent/damage to the screen (Big or small) and internal lcd screen should not be damaged.

F. For all phones, the screen lock should not be active (All forms of screen lock such as pattern, pin, password, fingerprint, face recognition, etc. Needs to be de-activated).

I do not find any condition like that of battery as mentioned by the deliveryman and no such condition was stipulated during placing the order.

It is clearly a breach of agreement and thus claim damages for the inconveniences caused to me.