[Resolved]  Xiaomi India — very bad customer service

Address:

New Purulia Road, Jawahar Nagar, Mango, 402, Saha Aakash, East Singhbhum, Jharkhand, 831012

I bought this xiaomi mi a3 phone one week ago and there was some heating and lagging issues with it so i contacted the xiaomi customer service and asked them for a replacement they sent a pickup agent who checked my phone of any physical damage and took it and the package reached their warehouse now suddenly they are calling me and saying that your camera lens is cracked and we can't accept the phone, tell me whose responsibility was it i gave you the phone in very good condition now somehow it was a mistake from your a side and you are blaming me for it... Very bad experience guys i suggest you all to never trust xiaomi... Never buy anything from them very pathetic after sales service..