Xiaomi India — redmi y2 phone damaged by itself but no replacement is given

Address:

Chandigarh, Punjab, 160101

I bought a redmi Y2 phone which was damaged just after only one and half month while changing the sim. Its shape was tilted from straight to around 35 degree. Now, mi people are not ready to replace or refund for this even if I have told them how unsafe or dangerous this could be for people. This could cause damage to my body.

I am completely unsatisfied with this phone and customer service too.

I think mi people should take decisions above their policies when it comes to safety. They just keep saying that they can just replace as this is only what they can do, but my question to them is, how can anyone trust a product that have just changed it's shape with some suspicious sounds while changing the sim. It could have blast. I cannot trust this particular phone even after repair.