[Resolved]  Xiaomi India — refund not getting reflected since october 2018

Website:

www.mi.com/in

I had ordered a Redmi Note 5 Pro (Lake Blue - 4GB+64GB) smartphone from mi store app on 02/10/2018 and paid via debit card. The order was scheduled to be delivered by 06/10/2018 but the order got delayed and did not even get shipped till 18/10/2018. I had put up the order cancellation request to mi customer care on 10/10/2018 itself and repeatedly kept on chatting with the customer care day after day but for no use. Finally, the order got cancelled on 19/10/2018 and I was informed that day on the call that once, the product reaches the warehouse, then within 8-10 working days I will get the refund.

After waiting for nearly 10 days, I again started calling and chatting with the customer care at Xiaomi asking them for my refund status. This process went on for another 1 week post which they informed me on 06/11/2018 that my refund has been initiated on 06/11/2018 and I will get the refund in my bank account within 8-10 working days. But they didn't provide me any ARN/RRN number for this refund transaction. I tried contacting them repeatedly via chats, emails and phone calls but everytime I was told the same thing. I had also raised another complaint on 17 Nov mentioning that I haven't yet received the refund and requested them to escalate the issue on high priority. Then on 27th Nov after contacting them again, they are saying that the refund is initiated on 23 Nov 2018 and I will get it in my bank account in the next 8-10 days. Now, I asked them for ARN/RRN number without which I won't believe if the refund is generated. But again, they replied me saying that they don't have ARN/RRN number and asked me to have patience and wait for more time. Due to this, I even checked my bank's mini statement and 1 month passbook statement and emailed them the copy of the same showing that I haven't got any refund. Now, today is 04/12/2018 and still I haven't got the refund and the story keeps on continuing. And today morning, I talked with customer care for 30 mins and asked again for ARN/RRN number but still they don't have any.

Now I am fed up by contacting again and again and I am very dissatisfied and disappointed with Xiaomi's service.

Hence, this complaint.