Xiaomi India — refusal of your representative to rectify the defect of smart tv within the warranty period

Address:

E-1/7/22,Sector 15, Rohini, Delhi 110089, New Delhi, Delhi, 110089

We would like to inform you that we have purchased MI 55 inch Smart TV on 14/06/2019 .The particulars of the same TV is as under:

Invoice No 292, from Aggarwal Telecom situated at H-4/66, sector-16, Rohini, Delhi-110085
Mi Led Tv 4 Pro 138.8 cm 55 inch
No is[protected]
For last 3 days (since 05/01/2020) the TV is not functioning. So, we called your representative to rectify the defect. But your representative refused to carry out the necessary rectification, stating that the same defect is not covered under the warranty.

Today once again your technician visited and I showed him that there was no scratch on the both sides the body of the Tv. He has also acknowledged from the position of the Tv set installed that there is no possibilities of being thirst by any object.

So it appears that the fault is internal of the Tv set, where nobody have any access of the sealed and compact unit. The necessary video and still photos have been taken in the presence of your representative. These will be forwarded to you, if required by you.

I further like to inform you that I had already complained regarding some misfunctioning of the set earlier, your person thereafter visited but could not rectify. The earlier problem of misfunctioning has now aggravated on account of no- rectifying the same.

We would also like to state that, on account of your reputation, we have purchased many more appliances from .MI, inclusive of another one smart TV.

However, we would request you to please either properly rectify the defect of the TV or replace the same within a week. In the event of your failure to take necessary action within a week, we will be compelled to approach the Consumer court for necessary action under the consumer law.

Thanking you and awaiting your earliest action.

Yours truly,

For Amtex Safety Systems

Utpal Bhattacharya