Xiaomi India — Regarding redmi2 mobile front camera problem

Address:

Chittoor, Andhra Pradesh, 517508

HI Iam naresh, From chittoor, andhraparadesh i have purchased Redmi 2 Mobile phone from Online Flipkart Website with IMEI no. : [protected]. My phone had a Front camera problem on 18/05/2016 and i have submitted the phone on 23/05/2016 to the Xiomi Exclusive Service Center in Tirupathi mobile care. They cannot write the jobsheet no. : (attaching soft copy with it) mentioning expected date of return as 03/06/2016. I visited the service centre to get my phone back, but it was not returned asking me to take back phone after 2 weeks as spare parts are not available. i visited again after 2 weeks, but still the phone was not repaired. They told me to talk to customer care on[protected]. my sister rithika mobile no [protected] alsoconstantly following them up from the last 7 days since 28/06/2016. They made me the false promises to be called up by the service centre team in the next 24 hours for the update. But no call for the update till date is received. In the process, I talked to Ajay, Priya, and 2 members i don't know their names exactly, they are saying your phone was problem solved ready to use please collect from service centre (as they told-they all are senior supervisor). They deny to talk with the manager and no one is taking action. i want immediate my phone or replacement. I am a middle class person cannot afford the another phone. My phone is there in the Service Centre from above 50 days.Please help in the case. Attaching Bill Copy and Jobsheet Copy for reference.

Yours Sincerly,
Naresh.