Xiaomi India — Regarding unsolved problems

Dear sir

I have purchased a redmi note 10 pro max in June/July last year as redmi was undoubtedly the most trusted brand but it was a complete blunder within two or three months I faced a problem related to the battery of the phone, so I went to the Redmi service Centre where they took my phone for a day after one day I went back to get my phone as they have promised to give the phone back to me after one day so with this anticipation, I went there and the customer care manager who was sitting gave me back my phone but the problem remained unsolved. It was pathetic but anyhow I have to give my phone back to customer care for the repairing, This time they took my phone for 10 days and promised me that they will not repeat this error as I am a college student hence the phone is vital to me and crucial in my daily activities As I do the part-time job In a restaurant it is tough for me to do my thing without a phone but I do not have any other option rather putting on my phone to them. After 10 days when I went there to collect my phone back, the problem still did not completely solve. But anyhow I took my phone from them because I was scarcely able to do my work and studies without a phone, but within a few months, I faced a camera issue in which the screen got greenish while capturing the images it was a great headache for me to click pictures. I went to the service centre again for this problem to get solved. They vowed to unravel this issue within five days and this time they did it, after one or two months, I again encountered the front camera issue in which my camera failed to capture images from the front. This time I was so frustrated I was so vexed But I was so vulnerable I went again and uttered my crisis to them. This time, they abused me. I requested est them to solve my problem as soon as possible but they were again repeating the same sentence that they used to say that they will keep my phone for five days and then afterwards they will change the motherboard of the phone and it will take some time but being a college student as I have already spoken of; it was so hard to live without my phone so I did not give my phone to them so after this, I just wanted to tell to you that what I faced. The customer service is miserable and disgusting. They do not esteem the customers. In this scenario, the only thing that I can anticipate from you is justice. I want compensation for the suffering I have been through it. Gracious do some needful. Otherwise mindlessly I have to file a complaint against the whole Redmi community and of course against the service centre.