Xiaomi India — related to mobile complaint and service centre providing fake update that mobile is been repaired and ready for delivery

Address:

400101

Hello sir my name is ramesh patel
I i have submitted my mobile redmi note 4 on 26th of august 2017 which is under warranty
I was informed to collect my mobiles after 2 days and (The number which was provided from service centre was also the wrong number)
So i had coordination with customer care the update which was given from customer care was that your mobile is ready for delivery and collect it
After that i had more than 7 visits at service centre but till now my mobile is not been repaired and
I am kept at waiting for more than 60 minutes and later i am been informed that your mobile is not being prepared today and i am being given the same reasons that your mobile will be repaired till evening 5 o'clock please come and it
The update which they have provided to the company from service centre is that the mobile is being ready for delivery and collect which is fake so they can prove to the company that the work is being done and the customer has not been collected his cell phone till now
I'm facing problems till now date
12/9/2017