| Address: | Chandigarh, Chandigarh, 160047 |
I bought mi in ear headphones about 2 months back. I loved the product and they worked well for 2 months. Then suddenly the amount of sound became drastically low in left side of headphones. Then i contacted mi customer care and they suggested me to go in mi service centre with the bill. When i went there, it took me about 1 hour to tell them about my complaint. Then the girl who was talking with customer told me that we can't replace them as they are having physical damage. I told them again and again that there is no physical damage and although a physical damage will be resulting in either both sides of headphones to stop working or even the left side should have fully stopped working. But they not listened to me. Then i decided of calling mi customer care again and told them every thing frankly. But then they talked with me so badly and told me that every thing which service centre tells is correct and you can't question their service. Then i decided of getting in again and i asked them that according to rti, i am asking you for the proof that on what bases they said that it is an physical damage. But that girl ignored me. Then i forcefully went to the head of the office and asked her the same thing. When that head asked the girl to prove it to me, the girl changed her statement and said that the engineer told this. Then the officer went to the engineer and came with the good news that the ear phones are not physically damaged. But there is a twist. They said that the product is not in stock and asked me to submit your product and we will call you when the product is back in stock. Today is 5th day and neither i got any call and nor i am able to contact them. And when i call mi customer care, they just go on putting me at hold. Please help me in getting my product back soon. Was this information helpful? | 
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