Xiaomi India — still awaiting mobile replacement

Address:	Bangalore, Karnataka
Website:	mi.com/india

I purchased the xiaomi mi a1 device on 25th december 2017 from http://buy.mi.com/in/buy/product/mi-a1 for rs 14898 including mi protect for rs 899 and got it delivered on 2nd february 2018.
Order: [protected]
Imei: [protected]
Incident:[protected]
Jobsheet: wxin[protected]
The mobile was rebooting on its own several times a day & i had to contact xiaomi chat customer service several times and they asked me to visit the customer service centre. My wife went there with my 2 year old child but their customer service could not resolve the issue and created a job sheet number and asked to contact chat service again for replacement on 6th feb. The service centre informed xiaomi will come and collect defective phone immediately and hand over replacement at that same time. We contacted chat support again who said that someone will call in 24 hr. Since no call, i contacted them via chat who said they could not reach me via phone and gave an alternative number. They rang me finally on 8th february. They said they need video evidence of issue although this was supplied to their service centre in navi mumbai in person and once that is approved, they will come and collect the phone and then once it reaches their warehouse, they will start the process of replacement. The service centre couldn’t fix the mobile and told the phone is defective and needs to be replaced. Despite this the lady over phone asked for same evidence to be emailed and then they will call back immediately. I emailed 4 videos on 8th feb but have not received reply yet. Contacted them again via chat on 9th feb who said they could not reach both the numbers which is absurd. Both the numbers are with me and we never received any calls from xiaomi.