Xiaomi India — to make foolish

Address:

Sagar, Madhya Pradesh, 470001

I placed demand to buy redmi y2 on exchange offer ie to replace redmi note, exchange offer was just rs 600/- ie only 6to 8%value of redmi note. Delivery boy asking serviceable conditions of mob to give new
On calling to cc, supervisor and manager, got same reply
Frnds, who cn give u redmi note in 600
Now when i m asking from all to refund my amount if item is not delivered, deliveryman telling i need e mail from mi company and mi company manager takes approx one hr

I m in such possession that amt paid but can't take mobile

Authority is requested to consider that how can a serviable redmi note given in rs 600 in serviceable conditions