Xiaomi India — Very poor after sale service

Website:

www.mi.com/in

Bounght note3 handset in oct 16. Got damaged in little accident. Now started pain points
1. No service centre in jammu hence choose pickmi service on 20th nov
2. Got picked up 9th dec (20 days gap).. See the speed of service
3. On 16th dec got status of handset and charges including transport charges.. Which i paid with in 2 days
4. Phone reached jammu 23rd dec, mnetioned as transport charges cod..
5. Even after 8 days they are not able to resolve payment issue of transport
6. Finally paid twice transport charges
7. Final surprise that handset was not repaird..

Total 40 days and handset not repaird inspite of the fact extra payment made, around 15 calls to xioami call centre and fedex