Xiaomi India — Xiaomi india: cashback not yet received

Address:

Xiaomi, Phoenix Market City, Unit no F 23, 1st Floor, No 142, Velachery Main Road, Velachery, Chennai

Hi,

I have purchased an MI horizon i7 laptop from the MI store, Phoenix Market City, Chennai on 3rd July. I bought it through the EMI cashback offer using my credit card. It is a 7.74% cashback offer. As mentioned in the receipt, the cashback will be processed and credited within 90 days by the Merchant/Manufacturer which means the cashback amount should be credited in October month itself. But the cashback amount has not yet been received by me.

Regarding this issue, I have raised a complaint in MI India. But they said they can't help with store purchases. They said, the MI stores are offline, it is not their control. So they cannot do anything about this cashback issue. So I reached the store representative through phone and even I visited twice the same MI Store twice, Phoenix Market City, Chennai. But no resolution yet.

1. I called the MI store executive, no response yet.
2. I emailed them and even shared my credit card statements as requested by the real, DiliGanesh, but no responses yet
3. I reached through WhatsApp, no responses yet.

MI India is not the owner of the MI stores in India. Xiaomi, Phoenix Market City, Chennai is owned by someone else. MI India is helpless for this issue. Then why are they selling MI products in the name of "MI Store"?

I want my cashback amount of INR 4914.75. It isn7.74% of the total product cost.

Please help me to get my cashback amount as I mentioned above.

Thanks,
Karthikeyan