Xiaomi — replacement of mi luggage wheel under warranty

I purchased mi suitcase with wheel costing about 8 months ago. Only after 2/3 times use its wheels broken. As it was under warrenty i complaint to mi customer care complaint no. Woin[protected]. I got call from mi customer service two three times, once they told me to provide invoice and photo to service centre which i complied and again customer care dept asked me to share the same which is also complied. It is interesting that from the day one they are trying to prove it is physical damage. That means i forcely damage the wheel now by spending about 4200/, my mi luggage became useless within 6/7 months and that too for using 2/3 times. Please don't buy mi luggage as alough they give warrenty for one year, we will never get the warrenty, they will always prove it physical damage. T
You will not also find any spare in mi service or local market. You have keep the useless dabba if the wheel broke.
Ref;wo:isin[protected]-e7b1 wo:isin[protected]-fbe3 wo:isin[protected]-9112
Complaint id: woin[protected]