Xiphias Immigration Pvt Ltd — not refunding money

Address:

560037

My name is Mahesh, was interested in applying for Australia Visa hence approached Xiphias Immigration they told me to pay first installment of money to start the process and I paid around 40K INR rupees, I was completely unhappy with services provided by them, all they do is trapping customers and make them to avail their services and force them to pay huge amount has first installment .

I tried my best to reach their teams and higher officials to take care of my concern no body is ready to listen and they said they are not going to refund money.

Its been really painful to say that, I got scammed with them and my money gone wasted without availing any services.

This is final hope hence I am writing my complaints in this forum, Kindly please take care of my case.

Client : Invoice No: XIP/BLR/IMM/1221
Mr MAHESH KUMAR
Email:
[protected]@gmail.com
Contact : [protected]
Date: 20-Dec-2016
Mode / Terms of Payment: Online Payment
(PG)
S.No: Description Amount
1. Skilled Immigration Canada Process 1-Part 1 34783
Service Tax (14.00%) 4870
Swach Bharat tax (0.5%) 174
Krishi Kalyan Cess (0.5%) 174
Total (Or Equivalent Foreign Currency) 40001

Please find the branch details

XIPHIAS IMMIGRATION PVT LTD
8th Floor, B.M.T.C / T.T.M.C Building,
6th Block, Koramangala,
Bangalore-560095.
Email:
[protected]@xiphias.in
Phone:
+[protected], +[protected]
Toll Free No's:
+[protected], +[protected]

Please find the conversations details given by Xiphias team

MY TICKET DETAILS
Ticket No. : #21427 Support Type : Management
Subject : Required attention
Created : 05-Sep-2017 11:29:59 PM Status : Closed

COMMENTS
Harika Bulasala ([protected]@xiphiasimmigration.com)
06-Oct-2017 12:16:39 PM
Dear Mahesh,

Greetings of the day..!

Kindly check the emails from the help desk.

Thank you.
Attachments:

Me :
03-Oct-2017 02:01:55 PM
please provide latest update on the below request.
Attachments:

Me :
29-Sep-2017 04:24:42 AM
Could you please help me with the below status update
Attachments:

Me :
28-Sep-2017 12:10:36 AM
Hi Harika,

Please do not close the ticket, until amount get refunded, till then keep ticket open.

Thanks
Mahesh
Attachments:

Harika Bulasala ([protected]@xiphiasimmigration.com)
26-Sep-2017 12:07:08 PM
Dear Mahesh,
Greetings of the day..!
As per our telephonic conversation, I will initiate your concern to your sales coordinator.

Thank you.
Attachments:

Me :
26-Sep-2017 08:54:49 AM
Any progress with respect to REFUND status, still have not get any response on this.
Attachments:

Me :
23-Sep-2017 03:06:14 AM
You can reach me on Monday 25th after 2 pm, for more discussion
Attachments:

Me :
21-Sep-2017 09:58:57 PM
Hi Harika,

As mentioned in the previous comment, i am not interested in availing this service due to lack of proper information, it would be grateful if you start initiating refund process asap and route to the right team.
Note: Please do not close the ticket from your end, until further confirmation from my end.
Attachments:

Harika Bulasala ([protected]@xiphiasimmigration.com)
21-Sep-2017 04:16:44 PM
Dear Mahesh,
Greetings of the day..!

As per your ticket information. I tried calling you but the call was disconnected and I shared the ICAS process links to you and about the IELTS scores. Please go through the clinks.

Thank you.
Attachments:

Me :
19-Sep-2017 10:45:59 PM
As per the last telephonic conversation it was discussed more information will be provided on the call as per the specified given time by me, did not received any update.Very unhappy with the way service has been providing to the customers.

Now I would request which ever department is responsible for refund transfer this ticket to them . Previously discussed with sales team and they are denying the request which is totally unacceptable, Do you think Customer will pay the hard earned money without getting any services from your end? Hope you are understanding the concern from customer point of view.

Finally I have decided to opt out the services, and would expect shortly to credit those amount soon in couple of days.In case if i do not get positive solutions will be escalating this issue with high visibility.

Attachments:

Harika Bulasala ([protected]@xiphiasimmigration.com)
06-Sep-2017 05:10:42 PM
Dear Mahesh,

Greetings of the day..!

As per our telephonic conversation. I will have checked your eligibility and please find the below link for ICAS process.
ICAS LINK - http://www.icascanada.ca/new/immigration-to-canada.aspx
IQAS LINK - https://www.alberta.ca/iqas-immigration-apply.aspx.
For any further queries please contact us.

Thank you.
Attachments:

Me :
05-Sep-2017 11:29:59 PM
Immigration Team,
It's been devastating support currently I am getting from your end. Now it been close to one year where there is no right path or guidance to proceed further. I would expect anyone to look into my case immediately or If there is no solution ahead i would request to refund those payment made earlier in case if do not get refund should probably might take help from Consume protection forum in this regard.
Attachments: