[Resolved] Xolo — Dialler problem

Paul clemens

from Delhi, Delhi

Address:	Sundargarh, Odisha, 769008
Website:	Xolo mobiles and homeshop 18

I brought the phone xolo era 4k 2 days before from homeshop 18 .. now i found out its dialler not working not able to call, i cant return the product to homeshop 18 back because they dont accept return after 48hrs of purchase, hmm so should i give to customer service near my place??
in rourkela called (smile services).. here they dont even listen whats the problem is. what should i do now ? someone respond soon and can this be sort it out?

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Apr 28, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Mar 20, 2017

Updated by Paul clemens My number [protected], [protected]@gmail.com

Verified Support

Mar 28, 2017

Xolo Customer Care's response Dear Mr. Clemens,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In reference to your concern regarding your device, we would like to convey that we have tried contacting you on [protected]. However, number was not contactable.
Hence, we request you to share your alternative contact number & appropriate timing on our official mail ID [protected]@lavainternational.in or alternatively you may call us back on our customer care helpline number[protected] from 10:00 AM to 7:00 PM (Mon – Sun) for any further assistance.
Regards,
Satyaveer Yadav
Lava Team
[protected]@xolo.in
www.xolo.in