[Resolved] Xolo — I'm Complaining about Xolo Black 2GB version | |||||
I have purchased Xolo Mobile (version mentioned above) from snapdeal in the month of Jan 2016. My mobile, whenever i open an app, it shows that the app has crashed. Even when the apps are closed, it shows that the system UI has crashed.The touch was not responding. I went to Xolo's authorized service centre in Nizamabad. They first said that the problem will be solved after replacing the touchpad. They did replace my touchpad. But still the problem with respect to apps continues. I again took the issue to the service centre where they now asked for replacing the motherboard. They have replaced the motherboard. But my phone still sends the same notifications with respect to applications being crashed. Now i'm fed up with this. I request for either replacement or refund. Was this information helpful? | |||||
Sep 28, 2016 Complaint marked as Resolved Xolo customer support has been notified about the posted complaint. Verified Support Aug 25, 2016 Xolo Customer Care's response Dear Shri, Greetings of the Day! We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. In response to your concern, we would request you to kindly revert with your contact number, state name so that we can communicate to you and assist you better in this regard. Regards, Satyaveer Yadav XOLO Care www.xolo.in | |||||
 3 Comments | |||||
Comments
Dear Shri1,
We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
Hi
I am Nayan from ahmedabad gujarat.I purchased this phone 2 month back.when I connect to the charger, it is showing charging symbol but actually it is not charging.Battery % remains same as before connecting. So please provide me service centre detail where should I go.
I am Nayan from ahmedabad gujarat.I purchased this phone 2 month back.when I connect to the charger, it is showing charging symbol but actually it is not charging.Battery % remains same as before connecting. So please provide me service centre detail where should I go.
Xolo Customer Care's response, Sep 9, 2016
Verified Support
Dear Nayan,
Greetings for the Day!
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your contact number, device IMEI number so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Greetings for the Day!
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your contact number, device IMEI number so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
91%
Complaints
1399
Pending
0
Resolved
1271
View all 1399 Xolo reviews & complaints
View all Xolo contact information
Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.
Regards,
Team Snapdeal