[Resolved]  Xolo Mobiles — Bad experience with xolo black

Address:400076
Website:www.Xolo.in

Dear Team,

I have Purchased XOLO Black 2GB model in Jan'16

Phone was OK, but the Gorilla Glass is not damage resistant, It cracked on a small hit and the customer care says that gorilla glass will also break like any other glass. Since the glass breaks so soon, the physical damage constraint is put forward to avoid considering warranty service. I feel frustrated by the customer care remarks. They are not ready to give a clear view on Gorilla Glass. Service charges will apply and they say it costs around Rs 4500 for replacement

Pls look into the matter & Reply with positive feedback

Thanks & Regard's
Nitin Agarwal
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Jul 28, 2016
Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Verified Support
Jun 24, 2016
Xolo Customer Care's response
Dear Mr. Agarwal, Greetings of the Day! We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard. Regards, Satyaveer Yadav XOLO Care www.xolo.in [protected]@xolo.in
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