[Resolved] Xolo — Not fully charging phone dead | |||||
I had bought xolo era 4g on 17th april 2016 and it is under 1 year warranty dispatched by snapdeal .I suffer from its charging problem i had visited to many times at my nearest Lava service centre at Sri Ram plaza, Bank More, Dhanbad, Jharkhand . But they can't able to detect its problem and they also can't able to sortout that problem and they gave me so many excuses that your battery is weak, your charging jac have problem etc.. but they can't able to give me a final solution about that. If this is the kind of service you are providing to your consumers then how anyone can recommend your brand. I So I request to the company to take a strict action about that or give me a permanent solution of that charging problem. Thanks.. Was this information helpful? | |||||
Apr 20, 2017 Complaint marked as Resolved Xolo customer support has been notified about the posted complaint. Verified Support Mar 20, 2017 Xolo Customer Care's response Dear Aman chandrawanshi, Greetings for the Day! We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone. In response to your concern, we would request you to kindly share your contact number, so that we can communicate to you and assist you better in this regard. For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun). Regards, Satyaveer Yadav [protected]@xolo.in XOLO Care www.xolo.in | |||||
 3 Comments | |||||
Comments
On[protected] morning a sudden burning of mobile took place even if it was not connected to the charger, this damaged the whole mobile(and now its of no use) and eventually affecting of my sim card.
My mobile no. [protected]
![]()
![]()
![]()
![]()
My mobile no. [protected]
Xolo Customer Care's response, Mar 28, 2017
Verified Support
Dear Mahendrajp,
Greetings for the Day!
We understand the difficulties you are experiencing.
As per our telephonic conversation your concern has been already escalated. We sincerely regret the delay and inconvenience caused.
The relevant follow ups are being done, and we shall get back to you at the earliest.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in
Greetings for the Day!
We understand the difficulties you are experiencing.
As per our telephonic conversation your concern has been already escalated. We sincerely regret the delay and inconvenience caused.
The relevant follow ups are being done, and we shall get back to you at the earliest.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in
Meine xolo model-black X1 ka battery replace krwaya Tha Jo ki mujhe lagta h ki service center ne battery replace nhi Kiya h. Mobile net on Karne keep baad 20 minute chalta h or fir off ho jata h. Iske liye meine 1 baar or complain Kiya Tha or wo log sahi se bnaye nhi h.
Plz help me.
Plz help me.
Xolo Customer Care's response, Mar 28, 2017
Verified Support
Dear Prakash Saurabh,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
91%
Complaints
1399
Pending
0
Resolved
1271
View all 1399 Xolo reviews & complaints
View all Xolo contact information
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in