[Resolved] Xolo — Q1000 battery adn phone blast while on charge

newyearseenu

from Pune, Maharashtra

Address:

500055

I had bought xolo Q1000 on 12/Sept/2013, it blasted on 25th Jan 2017 while it was put on charge. Luckily no one was near by, however it has exploded so badly that neighboring laptop, table and a piece of cloth caught fire. Laptop is working fine however, its top has suffered a burn leaving a hole. The battery metal part flew away and fell over curtain burning it too. It took about 2 mins for us to approach the phone and turn off the fire using a blanket, however the damage was done already. I have the box and receipt with me. Kindly help me file a legal suite against Xolo company for the damage caused.
Details of phone :
IMEI 1 : [protected]
IMEI 2 : [protected]
SN : Q1000413G0022790
color : Black
EAN :[protected].

Thanks,
Shrinivas

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May 10, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2017

Xolo Customer Care's response Dear Shrinivas,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In reference to your concern regarding Q1000, we would like to convey that we have tried contacting you on [protected]. However, number was not contactable.
Hence, we request you to share your alternative contact number & appropriate timing or alternatively you may call us back on our customer care helpline number[protected] from 10:00 AM to 7:00 PM (Mon – Sun) or mail us to our official mail id [protected]@xolo.in for any further assistance.
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

Feb 12, 2017

Updated by newyearseenu Hi Xolo,

Thanks for trying to reach me out, apologies for my number not being reachable as I haven't yet got a new phone. You can however reach me on [protected] time b/w 15:00 to 20:00. Appreciate if you could share your resolution on this forum for the help of others as well.

Thanks,
Shrinivas

Feb 15, 2017

Updated by newyearseenu Hi Team,

Do we get to know any updates?

Thanks,
Shrinivas.

Feb 23, 2017

Updated by newyearseenu Xolo team, do we have any updates ? As said earlier, you can reach me on [protected] time b/w 15:00 to 20:00.

Mar 02, 2017

Updated by newyearseenu Xolo team, do we have any updates ?

Mar 21, 2017

Updated by newyearseenu Is this the way you people respond to an incident with a high level of criticality ? What if the blast had taken a life and/or burnt down a house ? Copy pasting some standard answer doesn't mean that you people care about your products and customers. Regret for having chosen Xolo.

Apr 01, 2017

Updated by newyearseenu Such a hopeless company, least bothered about the safety o[censored]sers !!