[Resolved] Xolo — Replacement of mobile

anuragsinghrp

from Mumbai, Maharashtra

Address:	Gautam Buddh Nagar, Uttar Pradesh, 400074
Website:	www.xolo.in

I had purchased my mobile in March & since then i had to take it to service station more than 5 times. every time the same type of problem starts with the phone with a time duration of 2-2.5 months from the date of phone repaired. Every time the XOLO customer care gave me assurity that if the same problem persists next time they would replace my phone. And know i claiming the same but they are giving me some weird options that they have replaced the parts & it is okay, but no one is giving that in writing to me. Since the phone's warranty is gonna expire in March, then they would eventually charge me for their service. As per there comments i would like to claim my replacement for this, because i am 100% sure similar problem would start after 2 months of interval. i am really fed up with the follow-ups. request if you can help me in this.

Regards,
Anurag

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Mar 23, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2017

Xolo Customer Care's response Dear Mr. Anurag,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
[protected]@xolo.in
XOLO Care
www.XOLO.in

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Comments

sayani1979

from Hyderabad, Telangana

As per rate list veg meals is given as 50/- but none of the pantry cars in any train follow this and instead they collect 90 to 100 rupees. It is same with breakfast, tea and non veg meals. It is requested that suitable action may be taken to check these illigal activities. This is happening in all most all the trains.

Xolo Customer Care's response, Mar 8, 2017

Verified Support

Dear Sayani1979
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.XOLO.in